Hey guys, I'm just curious what experiences you've had with RMAs dealing with items received as DOA.
I'm asking because I recently bought a chromebook off NE, the LCD came shattered. There was no real signs of foul play with the box nor the computer itself. It's basically going to take about 20 days until I have my replacement and I'm honestly pretty peeved about that.
Is that normal or is this just really crappy customer service? They wouldn't even cross ship me a new one. I'm honestly thinking of taking my business elsewhere from now on.
I'm asking because I recently bought a chromebook off NE, the LCD came shattered. There was no real signs of foul play with the box nor the computer itself. It's basically going to take about 20 days until I have my replacement and I'm honestly pretty peeved about that.
Is that normal or is this just really crappy customer service? They wouldn't even cross ship me a new one. I'm honestly thinking of taking my business elsewhere from now on.
RMA Experiences
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